Every business talks about how great its customer service is. The proof, though, is when you get a true customer testimonial like this:
This is the fourth home I have sold to Offerpad. The process always goes smoothly. Just keep doing what you are doing. I not only sold to you, but I bought from you, too. You have made the selling and buying so smooth that people are crazy if they don’t use you.”
That comes from happy Offerpad customer Dan Carter, a retired mortgage banker living in Las Vegas. Dan has bought and sold homes with Offerpad not once, not twice, but FOUR times! And when he’s ready to sell and buy his next home, he says he’ll use us again.
“It’s the only way to go. Offerpad makes buying and selling a house so easy,” says Dan. “Some people don’t know it’s that easy, but if they try it, they’ll like it and never go back to the traditional way of buying/selling. It’s so much better.” Dan has worked with Offerpad so many times, he says, he feels like “we’re family. Everyone I’ve worked with is so helpful and knowledgeable. We’re all on a first-name basis. Even after a transaction, I’ll get calls from the Solutions Experts I worked with who just want to check in and see how I’m doing. Everyone is so kind.”
Thanks, Dan! We love hearing that, because at Offerpad, everything we do is designed around one thing: you, our customers. We love getting to know all of our customers on a personal, ‘living room’ level, so we understand how best to help them buy and sell their home, even making the process fun. Investing in and building long-term relationships with our customers is why we’ve earned a 94% customer satisfaction rating, and why 9 out of 10 of them recommend Offerpad to their friends and family.
Just like Dan has.
“I’ve referred several people to you,” he says. “Being in the business myself, I know how important word of mouth is, so I tell everyone how easy it is to work with Offerpad. I had a friend in Tucson who wanted to buy a home in a particular community, and it worked out beautifully because you all wanted a listing where she was living, so she was able to sell and buy through you and was so surprised at how easy it was. She just loved it and has referred several people herself now.”
Dan began his buying and selling journey with Offerpad in 2017 after a negative experience with some of our competitors.
“I tried a couple of your competitors, and they were very difficult to work with. They messed up a lot. Offerpad never messes anything up. There have been a few little hiccups, but it all works out. The process always goes smoothly.”
One of the things that makes the process so easy, says Dan, is no showings. “I hate having the house ready to show all the time, sometimes 20 showings a day. My dog, Shenzi the Basenji, would be in tears. She doesn’t like all those people in the house. Some people think you lose money with an instant sale, but it usually costs less than a standard sale. By the time you pay all the agent fees and everything and go through all those hideous showings, you’re going to go with Offerpad.
“Overall, it’s so much easier than conventional real estate,” continues Dan. “You make it so easy; Offerpad works with people. You can pick how long you want to close, and if you need an extra two days after that to move, they work with you.”
While watching contractors work on his newest Offerpad townhouse in Las Vegas, which he just closed on last month, Dan admits he probably won’t be moving as often in the future. (He’s moved so many times between Arizona and Nevada over the last several years, he’s on a first-name basis with his movers, too.) Unless, that is, he finds another good deal to supplement his retirement income he says, smiling.
“I do both sides of the deal with Offerpad. I like the certainty and convenience knowing my home is sold and I can buy another one. You have made the selling and buying so smooth that people are crazy if they don’t use you.”
If you’re thinking about selling your home and buying a new one, do what Dan does – use Offerpad and save your sanity. We’re in Arizona, Nevada and in 830 cities and towns across the U.S. See how easy it is to get an instant cash offer or to list your home with us today!